Shipping & Delivery
SHIPPING & DELIVERY
At ZOUXIN SILK, each order is carefully prepared and packed to ensure your pieces arrive safely and beautifully.
ORDER PROCESSING
Orders are usually processed within 2–5 business days after payment is confirmed.
During new collection launches, holidays, or high-volume periods, processing may take slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.
SHIPPING DESTINATIONS
We offer international shipping to most countries and regions.
Shipping options, delivery times, and shipping fees may vary depending on your location and will be shown at checkout.
ESTIMATED DELIVERY TIME
Standard International Shipping: 7–15 business days
Express Shipping: 5–10 business days, depending on destination
Please note that delivery times are estimates only. Customs clearance, local courier delays, weather, holidays, or other unexpected situations may affect the final delivery time.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on your country or region.
These fees are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any applicable customs duties or taxes required by the destination country.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number by email.
If your tracking information has not updated immediately, please allow 2–5 business days for the carrier system to refresh.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an address mistake, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
LOST OR DELAYED PACKAGES
If your package is delayed, our team will help you check with the carrier.
ZOUXIN SILK is not responsible for delays caused by customs, local postal services, incorrect addresses, or circumstances beyond our control, but we will do our best to assist you.
NEED HELP?
For shipping questions, please contact us:
Email: service@zouxinsilk.com
Please include your order number and the email address used at checkout so we can assist you faster.