Returns & Exchanges
RETURNS & EXCHANGES
We want you to feel confident when shopping with ZOUXIN SILK. If you are not completely satisfied with your purchase, please contact us and our team will assist you with the return or exchange process.
RETURN WINDOW
You may request a return or exchange within 7 days after receiving your order.
To be eligible for a return or exchange, the item must be:
• Unworn, unused, and unwashed
• In its original condition
• With all tags, labels, and original packaging attached
• Free from perfume, makeup, stains, damage, or signs of wear
Items that do not meet these conditions may not be accepted.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
• Final sale items
• Customized or made-to-order pieces
• Gift cards
• Items without original tags or packaging
• Items that have been worn, washed, altered, damaged, or stained
RETURN PROCESS
To request a return or exchange, please contact us at:
Email: service@zouxinsilk.com
Please include:
• Your order number
• The email address used at checkout
• The item you wish to return or exchange
• The reason for your request
• Photos if the item is defective or incorrect
Our team will review your request and provide return instructions if your item is eligible.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service. ZOUXIN SILK is not responsible for returned packages that are lost or damaged in transit.
REFUNDS
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear on your account, depending on your payment provider or bank.
EXCHANGES
If you would like to exchange an item for a different size, color, or style, please contact us first.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging.
We will review the issue and provide a suitable solution as soon as possible.
IMPORTANT NOTE
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
For any questions, please contact our customer support team at service@zouxinsilk.com.