FAQ
FAQ
ORDERING
How do I place an order?
Simply select your preferred item, color, and size, then add it to your cart and complete checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
SIZING
How do I choose the right size?
Please refer to the measurements listed on each product page and our Size Guide. Many ZOUXIN SILK pieces are designed with relaxed silhouettes, adjustable ties, and elegant drape.
If you are unsure, please contact us with your height, weight, bust, waist, and hip measurements. Our team will help recommend the most suitable size.
FABRIC & CARE
How should I care for ZOUXIN SILK pieces?
We recommend professional dry cleaning for most garments, especially Xiangyunsha, silk, cashmere, jacquard, embroidered, or structured pieces.
Please avoid machine washing, tumble drying, bleach, harsh detergents, and prolonged soaking.
Will the color or texture vary slightly?
Yes. Due to the nature of natural fabrics and artisanal techniques, slight variations in texture, color, and surface finish may occur. These details are part of the unique character of each piece.
SHIPPING
Do you ship internationally?
Yes, we offer international shipping to most countries and regions. Shipping fees and delivery times may vary depending on your location and will be shown at checkout.
How long does shipping take?
Orders are usually processed within 2–5 business days after payment is confirmed.
Estimated delivery time:
Standard International Shipping: 7–15 business days
Express Shipping: 5–10 business days, depending on destination
Please note that customs clearance, holidays, weather, or local courier delays may affect delivery time.
CUSTOMS & TAXES
Will I need to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on your country or region.
These fees are the responsibility of the customer unless clearly stated at checkout.
RETURNS & EXCHANGES
Can I return or exchange an item?
You may request a return or exchange within 14 days after receiving your order.
Items must be unworn, unused, unwashed, in original condition, and with all tags and packaging attached.
Final sale items, customized pieces, worn items, washed items, damaged items, or items without original tags may not be accepted.
How do I request a return or exchange?
Please contact us at service@zouxinsilk.com with your order number, the email used at checkout, the item you wish to return, and the reason for your request.
ORDER TRACKING
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take 2–5 business days to appear after shipment.
CONTACT
How can I contact ZOUXIN SILK?
For order, sizing, shipping, returns, or product questions, please contact us:
Email: service@zouxinsilk.com
Please include your order number if your inquiry is related to an existing order.